GENERAL TERMS AND CONDITIONS OF SALE (GTCS)
& LEGAL INFORMATION
REQUEST FOR QUOTATION.
PAYMENT TERMS AND CONDITIONS.
REVISION OF GTCS.
PRESENTATION OF THE WEBSITE.
GENERAL TERMS AND CONDITIONS OF USE.
DESCRIPTION OF THE SERVICES PROVIDED.
RESPONSIBILITIES OF THE WEBSITE.
LIMITATIONS OF LIABILITY.
MANAGEMENT OF PERSONAL DATA.
LITIGATION AND APPLICABLE LAW.
GENERAL TERMS AND CONDITIONS OF SALE (GTCS)
1. Object :
VIAJE ATÍPICO S.R.L., acting on behalf of "the Agency" in these General Terms and Conditions of Sale (GTCS), is an incoming travel agency specialising in the organisation of tailor made travels to Costa Rica with a share capital of 500' 000₡.
Below is referred to as "the Client" the natural person making the payment for the organisation of a trip.
The following are referred to as "Travellers" the natural persons who will be present during a trip.
These GTCS constitute the Contract between the Agency and the Client at the time of the first payment made by the latter.
2. Rates :
On the website the rates are indicated in US$ (American Dollar) and per person. These rates are given for information only and are subject to change, for example according to the time of year, the number of travellers, the quality of accommodation, etc. The rates to be taken into account are those indicated on the estimate sent by the Agency to the Client and are valid for 2 months from the preparation of the said document.
3. Request for quotation :
The Agency specializes in organizing customized trips to Costa Rica and allows users of its website to make requests for quotations free of charge. The data collected through these questionnaires allow the Agency to carry out fully personalised travel itineraries and are under no circumstances distributed, exchanged or sold to third parties.
4. Confirmation :
After having agreed on all the services, the Client is required to send by email to the Agency a photocopy of the passports and travel tickets of all Travellers.
In order to confirm the travel arrangements, the Client is required to pay a deposit of 30% of the amount of the quote/invoice to the Agency. The payment of this deposit is proof of acceptance of the services agreed between the two parties. Within 60 days of the Travellers' arrival, payment of the balance of the invoice will be due by the Agency. For any tour package less than 60 days before the departure date, the full invoice must be paid in full in order to confirm the trip.
5. Payment terms and conditions :
Payment for services can be made using various secure payment systems, namely: Paypal, Bank Transfer, Credit Card.
The bank charges applied by the Customer's establishment are the responsibility of the Customer.
6. Cancellations :
Any cancellation undertaken by the Client before the start of the trip must be communicated by e-mail to the Agency, which will acknowledge receipt. The Agency may then modify or cancel the trip in whole or in part.
The Agency does not provide cancellation insurance and therefore the Client is encouraged to take out basic travel insurance for all Travellers to cover last-minute cancellations in the event of critical illness, death of a relative, repatriation, etc.
Up to 60 days before the arrival date: 20% of the amount of the services concerned.
Between 59 days and 30 days before the arrival date: 35% of the amount of the services concerned.
Between 29 days and 15 days before the arrival date: 50% of the amount of the services concerned.
From 14 days before the arrival date until the end of the tour: 70% of the amount of the services concerned.
7. Modifications :
After confirmation of the trip, the Agency reserves the right to charge a processing fee for any modifications to the agreed services.
8. Claims :
In the event of a claim, the Client has 30 days from the end of his trip organised by the Agency to send him a claim request. The latter should be sent to the Agency's email address email@example.com.
If the Agency and the Client are unable to resolve a dispute amicably, as the Agency is subject to Costa Rican law, only the Commercial Court of San José, Costa Rica, will be authorized to arbitrate.
9. Insurances :
The Agency recommends that its Clients take out travel insurance covering specific risks such as: cancellation, illness, accidents, natural disasters, medical repatriation, plane crashes, loss or delay of luggage, etc.
10. Responsibility :
All Travellers are responsible for holding a valid ticket to stay in Costa Rica. Some countries require a VISA even as a simple stopover.
Travellers are also responsible for being up to date on any mandatory vaccinations that may be required by Costa Rican immigration.
Finally, the Agency declines all responsibility in the event of loss, theft or damage to the Travellers' luggage throughout the trip.
11. International flights :
Unless explicitly agreed between the Agency and the Client, the Agency cannot be held responsible for the purchase of international flights from and/or to Costa Rica. The Client is therefore responsible for booking tickets for all Travellers. As such, no compensation may be claimed in the event of delay or cancellation of your international flights.
12. Revision of GTCS :
The Agency reserves the right to modify or update these General Terms and Conditions of Sale at any time and without notice. The version of the GTCS applicable for a trip is the one in force on the day of confirmation.
End of the general terms and conditions of sale. Published on December 2, 2019.
1. Presentation of the website:
Owner: VIAJE ATÍPICO S.R.L., Calle del Jardín, edificio en segunda planta, frente a panadería El Francés, Provincia de Puntarenas, Ojochal, COSTA RICA
Director of publication: Simon Juillerat in his capacity as Co-Founder of VIAJE ATÍPICO S.R.L.
Website host: WIX.com Inc.
2. General Terms and Conditions of Use:
The use of the website, owned by the travel agency VIAJE ATÍPICO S.R.L., implies the user's acceptance of the General Terms and Conditions of Use (GTCU) described below. These GTCU may be modified or supplemented at any time.
VIAJE ATÍPICO S.R.L. strives to ensure constant accessibility of this site to its users. However, interruptions for technical maintenance purposes may be necessary and will be communicated to users as soon as possible.
3. Description of the services provided:
The purpose of the website is to provide detailed information on all the activities of the travel agency VIAJE ATÍPICO S.R.L. However, the agency cannot be held liable for omissions or inaccuracies in certain information, whether caused by itself or by third-party partners providing information.
All the information provided on the website is the result of advanced research on Costa Rica, but is given for information purposes only and is subject to change.
4. Responsibilities of the website:
The website cannot be held liable for any material damage related to the use of the site. The user is required to access the website from equipment that does not contain viruses and using an updated browser.
5. Intellectual property:
VIAJE ATÍPICO S.R.L. is the owner of the intellectual property rights or holds the user rights to all texts, images, logos and other elements accessible on the website.
Plagiarism, reproduction or modification of all or part of the elements of the site is prohibited, except with the prior written authorisation of the travel agency VIAJE ATÍPICO S.R.L. Unauthorised use of the website content will be considered as counterfeiting and will be prosecuted.
6. Limitations of liability:
The travel agency VIAJE ATÍPICO S.R.L. cannot be held responsible for any damage caused to the equipment of the user of the website. VIAJE ATÍPICO S.R.L. therefore encourages users of its website to comply with the specifications set out in point 4.
7. Management of personal data and respect for privacy:
As a first step, in order to improve its services, VIAJE ATÍPICO S.R.L. uses applications such as Visitor Analytics and Google Analytics which may collect information on users of the website. Information on the visitor's location, IP address, devices used and pages visited is collected and analyzed.
In a second step, the user may be asked to provide personal information when requesting a quote. No personal information is published, exchanged, transferred or sold without the user's knowledge.
8. Cookies :
By connecting to the website, the user accepts the possibility of installing files to record information relating to a user's browsing on a site, a file called a "cookie". These data make it possible to measure the number of visitors to the website.
Blocking the installation of a cookie may result in some services being inaccessible.
9. Litigation and applicable law:
The use of the website is subject to Costa Rican law. Any dispute shall be settled before the competent courts of San José.
End of the legal notices. Published on December 2, 2019.